IT Support Contractor
Systemiq · London
Job description
Company Description: Systemiq is a system-change company committed to achieving the Sustainable Development Goals and the Paris Agreement by transforming markets and business models across five key systems: nature and food, materials and circularity, energy, urban areas, and sustainable finance.
As a certified B Corp, we combine strategic advisory with high-impact, on-the-ground work, partnering with business, finance, policymakers and civil society to deliver system change. With offices across Africa, Asia, Europe and the Americas, we are dedicated exclusively to sustainability-focused work.
Job Title: IT Support Contractor
Reports to: IT Operations Manager
Location: London office (hybrid. 3 days in office)
Read the full description (29 more sections)Show less
Contract type: day rate
Purpose of the role
Systemiq is looking for a Level 1 IT Support Contractor to provide first-line technical support to staff. The role covers day-to-day IT support tasks currently handled by the team, including hardware setup, ticket triage, and office technology support.
Key responsibilities
Respond to and resolve first-line IT support tickets, escalating complex issues to Level 2 or 3 as needed
Set up and configure laptops, monitors, and other hardware for new starters and existing staff
Support office print infrastructure, including troubleshooting printers and managing print queues
Manage user account requests, such as password resets and access changes
Maintain accurate records of support requests and resolutions in the ticketing system
Support onboarding and offboarding processes, including account creation and equipment provisioning
Provide basic support for common software tools and internal systems
Monitor and maintain office wifi, including troubleshooting connectivity issues and liaising with the network provider where needed
Keep IT policy documents up to date and aligned with the International Organization for Standardization's ISO 27001 information security standard
Provide remote support to staff in other Systemiq offices, resolving issues where possible and escalating on-site work to local contacts as needed
Escalate recurring or systemic issues to the IT Operations Manager
Skills and experience required
Prior experience in a first-line IT support or helpdesk role
Working knowledge of Windows 11
Working knowledge of Microsoft Office 365 and Microsoft Entra ID (formerly Azure AD), including user and access management
Familiarity with common office hardware (printers, monitors, laptops) and basic network troubleshooting
Awareness of information security standards, ideally ISO 27001
Strong communication skills and a customer-focused approach
Ability to prioritise and manage multiple requests at once
Experience with ticketing systems (e.g. ServiceNow, solarwinds) is an advantage
Diversity & Inclusion At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work.
Click here to view our Data Policy.
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