Lead Business Analyst, Process & automation (London | remote)

Define : map end-to-end flows, trace handoffs, and understand how a process actually runs rather than how it is documented.

Diagnose : separate root causes from symptoms and quantify where time, money, and customers are being lost.

Design : turn what you find into clear requirements, better flows, and delivery plans with measurable success criteria, then build or coordinate the automation, tooling, data, and controls they depend on.

Instrument : lead testing and launch readiness, track impact against agreed measures, drive adoption, and hand ownership back to the team that owns the outcome.

Establish how we use AI agents in operations: identify where they create real leverage, then design, test, and deploy them for bounded, multi-step workflows, including the evaluation methods that prove they work.

Partner with teams outside operations whose work affects these outcomes, and turn operational findings into business cases that help Product and Technology prioritize longer-term solutions.

What you need to bring:

We're looking for a candidate who has experience with the following:

7+ years in business analysis, process improvement, operations, implementation, or product operations.

A track record leading complex cross-functional projects from problem definition through implementation and ongoing measurement.

Strong analytical skills - you use data, queries, and dashboards to validate problems and prove outcomes, not only to report on them.

Demonstrated ability to turn ambiguous business needs into clear requirements, process designs, and delivery plans.

Excellent stakeholder management, facilitation, written communication, and presentation skills, with a track record of driving alignment and outcomes across teams you do not manage.

Even better if you have, but not necessary:

Financial services, fintech, payments, lending, or insurance - or another complex, regulated operating environment.

Commerce, e-commerce, point-of-sale, or marketplace experience.

Hands-on experience with workflow, case-management, or process-automation platforms.

SQL, business-intelligence tools, or data modelling.

Experience evaluating or deploying AI-enabled solutions for operational use cases.

Experience driving adoption and effectiveness after launch, not just delivery.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work

A culture that celebrates performance

The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies

Equity options, because this is your company too

Contributions to your pension plan. Your future matters

Training opportunities to grow your skills and career

Health and wellness credit so you feel your best

Time off to volunteer and give back to your community

Interest groups, employee led networks, social committees to sponsored sports teams

Computer purchase program to get your personal Macbook

Enhanced parental leave to support growing families

Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

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