Working Student AI Support & Operations

You actively contribute insights from day-to-day support to continuously improve our support processes, documentation, and Langdock Support Bot

You collaborate closely with our technical teams and gain practical insights into the production use of modern LLM and AI solutions for our clients

You initially support a specific client project and will have the opportunity to apply your knowledge to additional AI support and client projects in the future

Your profile You are currently pursuing a degree in Computer Science, Business Informatics, Data Science & AI, Business Administration, Economics, Business and Economics, or a comparable field and have a strong interest in technical topics

You have a solid technical understanding and initial hands-on experience with digital applications, technical tools, or support processes

You are interested in LLMs and modern AI applications and have already gained practical experience using relevant tools

Initial experience with Langdock is a plus, but not a requirement

You approach technical problems systematically, are able to narrow down potential causes, and enjoy independently familiarizing yourself with new topics and tools

You bring a strong hands-on mentality and take a pragmatic approach to solving problems rather than simply passing them on

You are able to explain technical topics clearly and communicate professionally and service-oriented with different types of users

You work reliably, thoroughly, and in a structured manner and maintain a clear overview even when handling multiple support requests in parallel

You have very good German and English skills at least at C1 level

Our offer Data & AI at the core: Work on diverse and challenging projects with leading clients across various industries – from data-driven solutions to innovative AI applications

Professional variety & growth: Tackle complex, multifaceted questions and continuously expand your expertise in your field as well as in the broader Data & AI landscape

Continuous development: We support your methodological, professional, and personal growth through regular feedback, tailored learning opportunities, training formats, and our mentoring program

Culture & collaboration: You’ll be part of an open, diverse, and respectful work environment with flat hierarchies, short decision-making paths, and a strong sense of team spirit

Modern ways of working: We embrace an iterative, modern work culture based on clear communication, ownership, and room for new ideas and creative freedom

Transparent compensation: We offer fair, structured, and transparent salary bands that are regularly reviewed and aligned with market and performance developments

Flexible work setup: Our modern Frankfurt office serves as your main workplace – while giving you the flexibility to work remotely on a regular basis and up to four weeks per year from within the EU

Mobility & well-being: Benefit from a subsidized Germany Ticket and discounted access to sports and wellness offerings through Wellpass

Equipment & extras: High-quality IT equipment (e.g., MacBook Pro), regular team events, childcare support, and attractive employee discounts complete your package

Your application Simply apply via the application form and attach your current CV including a description of your methodological skills. We will contact you as soon as possible. If you have any questions on your application, you can reach us at ----- is particularly important to us is that we value the uniqueness of each person and always treat each other as equals. Different backgrounds, attitudes and ideas enrich us and form the basis of our success. That's why we welcome every application - regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age, or sexual orientation and identity.

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