Forward Deployed Engineer | Merchandising
Relex · London
What this role requires
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Job description
<img src="https://www.relexsolutions.com/wp-content/uploads/2024/01/relex-greenhouse-banner-top.png" alt="" width="1280" style="max-width: 100%;">
What we do
RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.
With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. Companies trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!
In response to our fast growth and market expansion, we are looking for a Forward Deployed Engineer to join our Merchandising team in [NEEDS INPUT: location].
Merchandising is where retailers decide what to sell, where, and at what price. Those decisions ripple out into less waste, better-stocked shelves, and fairer pricing for millions of shoppers. A Forward Deployed Engineer (FDE) is embedded directly in the customer's environment to make that happen: configuring, extending and building on the RELEX platform against one customer's real operational context. Where our product engineers build one capability for every customer, you work the other way round, one customer and many capabilities, until their supply chain measurably runs better.
Read the full description (40 more sections)Show less
The role is embedded by design. You'll spend meaningful stretches of an engagement on-site with customers, heaviest around discovery and go-live, so willingness to travel is a condition of the role rather than an occasional extra.
What we need you to do and be
Bring your ideas. Challenge ours. Grow with us.
Own technical delivery end to end, from discovery through go-live: configuration, extensions, integrations, and the quality of everything that ships into the customer's instance
Prove the value you deliver by instrumenting deployments, measuring outcomes against the customer's baseline, and presenting the evidence credibly to operational users and executives alike
Own the technical customer relationship, learning their operations deeply enough to challenge requirements and become their first call when a new problem appears
Feed the product by capturing gaps and use cases from the field and prototyping solutions that can graduate into the RELEX roadmap
Build customer self-sufficiency through knowledge transfer and clean handovers, so they can operate and extend RELEX without you
Grow the account by surfacing adjacent use cases, new sites and unused capabilities, and shaping the technical solution and value case together with pre-sales and the account team
Support commercial activity with feasibility assessments, proofs of concept and technical demos, so what gets agreed is technically grounded
What you'll bring to the table
Our five values are our playbook. We speak up when things don't make sense. We stop doing what doesn't add value. We stay curious, back each other up, and make space for both innovation and laughter.
Proven experience designing and building software across the full stack, in production, not just in dev
Strong understanding of system design, observability, and hypothesis-driven development
Experience building integrations for downstream or customer-facing systems
Solid working knowledge of cloud platforms and modern application stacks
Strong business acumen: you can translate technical work into measurable financial impact and communicate it clearly to a non-technical audience
Comfortable managing ambiguity and taking full ownership of outcomes
Willingness to travel and to work on-site at customer locations for parts of an engagement
Comfortable using AI in your everyday work and developing AI tool adoption as an organizational strategy
Fluent in written and spoken English
Nice to have: exposure to retail, merchandising, or pricing and promotions
More important: you learn a new domain and a new codebase fast, and you're comfortable being productive before you feel fully up to speed
What we offer in return
You'll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.
An international career and learning opportunities
A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future
RELEX key benefits
Flexibility in how and where you work
Room to thrive in a fast-growing global company with a good market position
Practical benefits that support work, family, wellness, and everyday life
Annual leave
Diverse, inclusive, and supportive work culture
Work that meaningfully reduces waste and improves sustainability
Ownership, autonomy and flat hierarchies
Two paid volunteering days each year
We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. Together we shape the future, and each other.
Please note that to be considered for this position, you must be fluent in English, and hold a valid work permit for the country you reside in / will work in. We're excited to connect with applicants who meet these criteria and share our passion to do hard things, trust each other, and build what's next for the product, the planet, and the people.
<img src="https://www.relexsolutions.com/wp-content/uploads/2024/01/relex-greenhouse-banner-bottom.jpg" alt="" width="1280" style="max-width: 100%;">
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