Product Support Graduate

 

Key Responsibilities

Management:

Liaise with client or business analyst in regard to on-going enhancement requests

Liaise with client or business analyst on any requests for new or modified reports

Advise and assist Project Managers during Implementation

Manage the resolution of any outstanding acceptance issues before and after project go-live

Operational:

Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades and conversions

Provide technical support for troubleshooting and performance analysis for related areas

Support and testing of all InterSystems related utilities, eg patching tool, print service etc

Production of training materials for technical courses such as system custom development or reporting

Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications

Responsible for participating in on-site technical training

Responsible for participating in on-site technical implementations

Responsible for participating in the 24 hour extended support service

 

Key Characteristics

Technical Ability - Demonstrates facility with software development, programming, and/or applications; enjoys working with and analyzing complex data and developing software solutions

Innovative Problem Solving - Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships

Interpersonal Social Skills - Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced than them; is friendly, personable and engaging

Efficiency and Attention to Detail - Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy

Independence/Self-Confidence (Desirable) - Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern to him/her

 

Experience and Qualifications

Knowledge of web oriented languages, including HTML, and Java script.

Experience with SQL, data analysis and database methodologies

Ability to design and write technical documents

Well versed in Internet / Intranet concepts

Experienced in client-focused interaction

Proven ability to lead and deliver results as required within specific time frames.

Good presentation and communication skills

Ability to conduct training and develop training materials

Ability to work within a team in a multi-cultural environment

Available for work outside of office hours and willingness to travel

Passion for learning new technologies and applications

HL7 programming experience (desirable)

 

Education and Training

University degree or equivalent work experience (essential)

Experience with InterSystems technology and healthcare systems highly desirable (desirable)

Knowledge of Health Information Exchange (HIE) standards and best practices (desirable)

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit  InterSystems.com .

 

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines . AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments.

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